Booking & Protection
Shetland Nature is fully covered by Financial Failure insurance in accordance with The Package Travel, Package Tours Regulations 1992. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC. Towergate Underwriting Group Ltd are authorised and regulated by the Financial Services Authority, so you can rest assured that your booking, deposits and payments are completely safe.
We use a standard 20% per person non-refundable deposit payment, with the balance being due 8 weeks before arrival – full details are within our terms and conditions.
Alternatively if you have any further questions regarding our cover Karen or Jackie will be happy to answer any further questions and can be called Monday to Friday during office hours.
In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Shetland Nature are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Shetland Nature.
A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.
This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.